Passengers are allowed to carry one (1) personal item aboard the aircraft. This item must fit easily in the confines under a passenger seat or fit in an overhead compartment regardless of where the item is eventually stowed. Examples of Personal Items include, but are not limited to:

• Small Backpack
• Briefcase
• Camera / Camera Case
• Lady’s purse, pocketbook, or handbag
• Diaper bag
• Pet contained in a carrier that can be properly stowed
• Thin garment bag (if room allows)

The following items may be permitted on-board and do not count as Personal Items:

• Items of loose clothing, such as Hat, Overcoat or Wrap
• Reasonable amount of Reading Material
• Portable electronic devices (PEDs) such as smartphones, tablets, e-readers
• Umbrella
• Crutches, canes, walker
• Approved medical devices (Oxygen concentrator, braces or other prosthetic devices, Orthotic positioning device, Life vest style defibrillator)
• Food to be consumed onboard
• Approved child restraint seat
• Fully collapsible stroller
• Service animal

Maximum personal item dimensions are 14” x 19” x 8.5” (for our SAAB 340 aircraft).

If a passenger has more than one personal item, they may consolidate them into one or the other item will be handled as a valet bag.

Examples of Personal Items include, but are not limited to:

May NOT Be Brought Onboard1	May be Permitted Onboard as a Personal Item2	May Be Permitted Onboard3
"Standard" size airline Carry-On bag such as "Roll-Aboard" suitcase	Brief Case	Reasonable amount of reading material
Large duffle bag	Small Back Pack	Food to be consumed onboard
	Diaper Bag	Small Personal Electronic Device (PED) / Phone, iPad, e-reader, etc.
	Small Overnight Case	Umbrella
	Purse or Handbag	Items of loose clothing (i.e. hat, jacket, overcoat)
	Computer Bag	Cane, Crutches, Walker
	Camera/Camera Case	Approved medical devices: Oxygen Concentrator Orthotic Positioning Device Life Vest style Defibrillator Braces or Prosthetics
	Small Musical Instrument	Approve Child Restraint Seat
	Small Toy, Radio, DVD Player, Video Game, etc.	Fully Collapsible Stroller
	Pet contained in a carrier that can be properly stowed	Service Animal
	Thin Garment Bag (if room allowed)	Large Musical Instrument or Cabin Baggage (an extra seat must be purchased)

Please familiarize yourself with our Prohibited Items that are not allowed on our flights. For more information on dangerous goods, visit the FAA's Pack Safe page.

Silver passengers are now able to use their portable electronic devices on all U.S. domestic flights on our fleet of Saab 340B+ aircraft. A portable electronic device (PED) is a small, lightweight, electrically or battery-powered device weighing 2 pounds or less such as a smartphone, tablet, e-reader or handheld computer game. These devices may be used while the aircraft is parked at the gate, and throughout the flight when switched to airplane mode or non-transmit mode. 

Larger devices such as laptop computers and DVD players may be used when the aircraft is parked at the gate and the main cabin door is open. The flight crew will advise when these devices must be turned off and stowed prior to closing the main cabin door, and they must remain stowed in an overhead bin or under the seat in front of you during taxi, take-off and landing. 

The following items will not be transported by Silver Airways.

These are unacceptable as checked or personal item carry-on:

• Explosives or fireworks

• Tasers

• Radioactive material

• Highly flammable items

• Balance Gliders / Hoverboards with Lithium-ion batteries

• Helium tanks

• Corrosive or oxidizing materials

• Paint

• Poisons

• Torch lighters

• Liquid nitrogen (not accepted)

• Small oxygen generators

• Flammable liquids

• Personal air purifiers (battery operated)

• 
  

Unaccompanied Minors - children between the ages of 5 and 13 - are accepted for travel subject to certain restrictions as detailed in our Contract of Carriage and any applicable service charges as shown in the table below.

Bookings for Unaccompanied Minors cannot be made online but must be made by calling the Reservations Center at 801-401-9100

Service Charges apply for Unaccompanied Minors 5 years through 13 years, and minors 14 years through 17 years whose parents request  the service. There are strict rules for dropping off and meeting them as explained in detail in our Contract of Carriage.

The charges below are per unaccompanied minor, one way.

Passengers with Disabilities

An individual with a disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment.

A “qualified individual with a disability” is defined as an individual with a disability who obtains a valid ticket, comes to the airport for a flight, and meets the nondiscriminatory Contract of Carriage requirements that apply to all passengers.

General Prohibition of Discrimination

Silver Airways does not discriminate against any qualified individual with a disability in the provision of air transportation.

The amended rules to implement the Air Carrier Access Act of 1986 contain certain requirements designed to address issues that have arisen in providing air travel to individuals with disabilities. The regulations are intended to ensure that individuals with disabilities have access to air transportation and that carriers not impose restrictions on such passengers except those necessary to the safe carriage of all passengers.

Refusal to Transport

Silver Airways may refuse transportation to any passenger on the basis of safety, and may refuse to provide transportation to any passenger whose carriage would violate FAA regulations. In exercising this authority, Silver Airways personnel may not discriminate against any qualified individual with a disability on the basis of disability.

Advance Notice Requirements

Except as noted below, Silver Airways may not require a qualified individual with a disability to provide advance notice of his/her intention to travel or of his/her disability as a condition of receiving transportation.

Silver Airways may require up to 48 hours advance notice and one-hour advance check-in concerning a qualified individual with a disability who wishes to receive any of the following services:

• Transportation for an electric wheelchair.

• Hazardous material packing for a battery for a wheelchair or other assistive device.

• Accommodation for a group of 10 or more qualified individuals with a disability, who make reservations and travel as a group

Advance notice is also required for bringing a Portable Oxygen Concentrator on board (see more in our POC policy).

If a qualified individual with a disability provides advance notice to Silver Airways and the individual is forced to change to the flight of another carrier because of the cancellation or delay of the original flight, Silver Airways personnel will provide rerouting assistance to the individual. This may include, but is not limited to, assistance with reservations and ticketing, the provision of ground transportation to the second carrier, and/or assistance in securing appropriate services from the other airline.

Unavailable Services

Silver Airways is unable to accommodate passengers who require an incubator, a respirator, or a stretcher.

Safety Assistants

Silver Airways may not require a qualified individual with a disability to travel with a safety assistant, except in certain limited circumstances dealing with safety.

Silver Airways will require that a qualified individual with a disability, meeting any of the following criteria, travel with a safety assistant as a condition of carriage on the grounds of safety.

• A person who, because of mental disability, is unable to comprehend or respond appropriately to safety-related instructions.

• A person who has both severe hearing and severe vision impairments, and cannot establish some means of communication with carrier personnel adequate to permit transmission of the required safety briefing.

• A person with a mobility impairment so severe that the person is unable to assist in his/her evacuation of the aircraft.

Seat Assignments and Seating Accommodations

Silver Airways may not exclude any qualified individual with a disability from any seat or require that an individual with a disability sit in any particular seat on the basis of disability EXCEPT in compliance with Exit Seating regulations.

Service Animals

Silver Airways will permit a trained service animal to accompany a qualified individual with a disability. A service animal should sit in the floor space in front of the passenger's assigned seat but cannot protrude into the aisles. Passengers may use an approved in-cabin kennel no larger than 17”L x 16”W x 9”H for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited.
Effective January 11, 2021, a customer traveling with trained service dogs will be required to fill out a DOT form confirming the animal meets training and health qualifications. The customer should present the documentation at the ticket counter or at the departure gate.
Additional documentation may be required for an animal traveling to international destinations.

Emotional Support Animals

Effective January 11, 2021, Silver will no longer accept emotional support animal bookings on any Silver or Seaborne flight. This change follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals. The DOT's final rule is available here.
Effective with the new DOT rule, emotional support animals will be transported in accordance with pets in cabin policies and procedures for those that qualify. Silver and Seaborne continues to accept domestic cats, dogs, and household birds for transportation, subject to the policies already in effect. 

Passengers Using Wheelchairs

Passengers using wheelchairs will be accepted unaccompanied. There is no limit to the number of accompanied or unaccompanied non-ambulatory travelers accepted on any Silver Airways flight.

Silver Airways accepts all types of wheelchairs and carts including folding or non-folding, manual, and electric. One wheelchair per passenger will be transported at no extra charge in addition to the normal bag allowance.
Silver Airways aircraft cannot accommodate wheelchairs in the aircraft cabin. All wheelchairs travel as checked or gate-checked baggage placed in the aircraft’s baggage compartment.  Wheelchairs and other assistive devices have priority over valet baggage belonging to other passengers who board at the same city.

Passengers Using Crutches/Walkers

Passengers using crutches or walkers are acceptable for carriage and, depending upon the extent of their disability, may or may not need assistance; however, Silver Airways personnel will always extend an offer to give assistance as needed.

Crutches or canes can generally be stowed in the cabin (under the passenger’s seat, in the overhead compartment or wardrobe), but must never be stowed in the path to or adjacent to an emergency exit. Walkers may be stowed in the baggage compartment due to their size/shape. Care must always be exercised to avoid damage by shifting cargo, and should always be loaded for easy access at the destination station.

Stowage of Personal Equipment

Silver Airways does not count any assistive device brought into the cabin by an individual with a disability as part of their personal item carry on allotment.

The baggage liability limits do not apply to liability for loss, damage, or delay concerning wheelchairs or other assistive devices.

Communicable Diseases

For travelers with a communicable disease or infection, Silver Airways will not:

• Refuse to provide transportation -or-

• Delay transportation -or-

• Require a medical certificate -or-

• Impose any conditions, restrictions, or requirements not imposed on all other travelers unless the traveler's condition poses a significant risk to the health and safety of others and the risk cannot be eliminated by a modification of policies, practices, or procedures

Travelers whose travel is delayed due to restrictions imposed by Silver Airways related to their communicable disease or infection may use their tickets without additional fare collection within twelve (12) months of the date of the ticket or have any unused value refunded without penalty.

Travelers who are denied travel due to a communicable disease or infection, upon request, shall be provided a written explanation within 10 days of their request to Silver Airways. The letter will explain the denial of transportation.

Medical Certificates

Silver Airways does not normally require a medical certificate as a condition of acceptance for travel. However, Silver Airways may require one if there is reasonable doubt that a traveler can complete the flight safely without requiring extraordinary medical assistance during the flight. The medical certificate must be dated within 10 days of the flight for which it is presented.

Passenger Information

The Department of Transportation requires that carriers maintain a copy of procedures regarding passengers who need assistance be available at each airport for inspection by interested individuals. Silver Airways satisfies this requirement by allowing travelers to view DOT Rule 14 CFR, Part 382.  A printed copy is available at each airport.

TRAVEL POLICIES

Prior To Your Flight

Baggage, carry-on items, pets

Travelers

Privacy and Security

Security